RETURNS & EXCHANGES

We offer refunds, returns for store credit, and exchanges for all US based customers.

OUR POLICIES:

For all non-sale items and non made-to-order items, we will accept merchandise in its original condition for return, store credit, or exchange when accompanied by the original sales slip. 

Merchandise must be shipped securely in its original packaging. We will not accept merchandise that has been worn, used, altered or damaged. 

EXCHANGES are FREE! Once your exchange is approved we will send you a pre-paid shipping label. Exchanges must be made within 30 days of receipt. Please allow 5-7 business days for exchanges to be processed.  

RETURNS FOR STORE CREDIT are FREE! Once your return is approved we will send you a pre-paid shipping label, and upon receiving the returned item we will send you a gift card as store credit. Returns for store credit must be made within 30 days of receipt. 

REFUNDS TO ORIGINAL SOURCE OF PAYMENT have a restocking fee of $9.95. Once your return is approved we will send you a pre-paid shipping label, and upon receiving the returned item we will initiate your refund. All returns for refund must be made within 14 days of receipt. 

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in PAYAL LUTHRA's sole discretion.

To start a Return or Exchange, please click HERE.